Refund policy

At NotePlanner.store, we are committed to ensuring complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a comprehensive return and refund policy designed to give you peace of mind and a hassle-free experience.

Eligibility for Returns:

  • Products must be returned within 30 days from the date of delivery.
  • Items must be in their original condition, unused, and with all packaging intact.
  • Customized or personalized items are not eligible for return unless defective or damaged during shipping.

How to Initiate a Return:

  1. Contact our customer support team at support@NotePlanner.store or call 718-268-0948 to initiate the return process.
  2. Provide your order number, product details, and reason for return.
  3. Our team will issue a Return Merchandise Authorization (RMA) and provide instructions for returning the item.

Refund Process:

  • Once we receive and inspect the returned product, refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs for returned items are the responsibility of the customer unless the product was received damaged or defective.

Exchanges:

  • If you would like an exchange instead of a refund, please specify the desired replacement item when contacting customer support.
  • Exchanges are subject to product availability.

Damaged or Defective Items:

  • If your product arrives damaged or defective, please notify us within 7 days of receipt.
  • We will provide a replacement or full refund, including shipping fees, at no extra cost.

At NotePlanner.store, your satisfaction is our priority. Our dedicated support team is here to ensure a smooth and professional return experience for all our valued customers.